Have you ever bought a new car and then afterwards you started to see the same car everywhere? You were seeing what you never saw before.
Let me explain.
Last week a friend of mine told me he and a few of his friends jumped off this bridge. I had some trouble figuring out what bridge he was talking about.
Now I knew the area because I drive by it everyday Wholesale Jerseys China , and it is on the way to my office. After my friend tried to explain it to me, I figured I knew what bridge he was talking about.
A few days ago, my friend was talking about how someone had died from jumping off the bridge. I once again asked him to clarify which bridge he had jumped off, because now he was telling me something different.
I still was not hundred percent sure what bridge he had jumped off. It really is not that important to know what bridge he jumped off Wholesale Jerseys , but stay with me because it will all make sense.
Now I was still in a bit of confusion. I had no idea what bridge he was talking about, but I figured we were still talking about the same bridge. I just figured my friend was lucky not to have gotten himself killed.
Well, later, when I was driving by the same street Wholesale NFL Jerseys Cheap , I started to tell my wife that the bridge I thought my friend had jumped off was the wrong one. I asked her if she knew of some pedestrian bridge around here. She looked right over and said there it is.
I looked over and there it was: a BIG pedestrian bridge. I could not believe it! Of all the times I drove right by the bridge I never saw it.
This is a great example of how we sometimes don't see things that are right in front of us. Some people will say, no good money opportunities come my way, I can't seem to get more business, and I can't seem to get ahead. I can't Wholesale Sports NFL Jerseys , I can't I can't...
Even if my wife had never shown me the bridge, I might have eventually seen it. However with her help, I saw it today. Having a life coach is just like having someone point out things that we never saw before. My wife helped open my eyes to something I had never seen before. Could I have found it myself? Sure, eventually. But for the last year I have been driving down this same road and never saw it.
How many times have you heard someone say they are going to accomplish a goal Wholesale NFL Jerseys Free Shipping , or start living their dreams, and years go by? When they have everything they need to accomplish their goals and dreams NOW. But it may take someone, like a life coach, to get them to see what has been right in front of them all along.
Customer service would be one of the most difficult positions in a company mainly because the majority of people miss the point of it. You see the definition of customer service is servicing customers. Normally Wholesale NFL Jerseys From China , when a client calls your hotline or helpdesk, they want clarification on a matter that wasn't clearly explained before purchase, or let you know that the product they bought is faulty, or find a way to solve their problem.
The majority of people call a helpdesk in the hopes of getting their problem resolved quickly. Having competent people at your helpdesk to solve these problems makes a huge difference in how well your customers are handled. Most people don't like to complain and hope their issue will get solved promptly.
When you get aggressive customers Wholesale NFL Jerseys China , it is easy to become defensive. A great customer service officer will react with empathy to this situation and will investigate further with the customer of how things have escalated this far. While some people are aggressive thinking that their matter will be solve faster that way, others become aggressive as a result of a bad experience either from your company or another company's hotline.
When dealing with a 'difficult? customer make sure you:
1. Stay calm and polite;
2. Take notes of what the complaint is about;
3. Actively listen to the customer by saying ?yes?, ?I see?, and ?I understand?.
4. When the customer has finished explaining hisherself Wholesale NFL Jerseys , go through your notes with himher to verify if you understood himher correctly.
5. When both your customer and yourself have been through the notes, explain to himher what is going to happen next and how your company goes about dealing with complaints. For example, you can tell him that this matter will be taken to the manager and issues are usually resolved in 24 hours.
6. Take responsibility. Follow up on the issue with whom ever you passed it on before the 24-hour deadline expires and make sure it has been resolved. If it hasn't make a point to call your customer and let himher know that it is taking a bit longer then expected but that you haven't forgotten about hisher issue. That will keep the customer happy because heshe realises that hisher issue matters and that someone cares about getting it resolved. This customer will not only come back but will most likely refer other people to your business.
7. Alternately, if your business were lucky enough to have a good helpdesk software Wholesale Jerseys Cheap , these cases would be easier to follow up with. For example, the first level of response would take the call and type in the complaint. If the issue isn't resolved within the normal deadline, it is escalated to the next level - a manager. This second level should be able to solve the complaint and get back to the customer is due time.
Basically, customer service should be perceived as an opportunity to go beyond your clients? expectations and make sure that they are completely satisfied with your products andor services. Make it a positive experience for everyone ? your customers and your staff Wholesale Sports Jerseys , by implementing processes that insure issues are resolved in a timely matter and that the details of each issues are readily available in a database that all your staff have access to.
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